Hostgator Account Addons

Add-ons are used to enhance the customer experience. HostGator Account Add Ons include Domain registration, templates, SSL, Site builder, and many other things that are additional to the domain name and hosting. Many online businesses are going to require certain types of features that will need to be customized for their web pages. Aside from the basic web site template designs that are offered for free from HostGator, there are also many different types of add ons which are available for their customers. One upgrade in particular that they are able to make use of is being able to register for a individual domain name.

Some of the add ons which are able to be accessed by online businesses which are working with HostGator in the shared account area deal with adding SSL security to their page. While many outside SSL certificates may cost upwards of $100.00 or more, and additional fees to install, HostGator is able to provide this service to their clients for only $75.00, without any extra charges to actually install this feature to the page. This is instrumental when it comes to customers feeling that their online transactions are being securely made. Without being able to see some sort of SSL certificate verification, a customer may choose to go with a different online business. It is easy to see that for such a small investment, it really means the difference when it comes to profits. Another great add on feature that HostGator is able to provide is being able to make an account transfer without charge, including being able to transfer the domain name. It is mentioned that this is done once, but it can save a considerable amount of money for the online business when comparing the price of this add on to other web hosting sites costs for that feature, and that is only if it is actually offered.

Reseller accounts is an award winning area of service for HostGator, so it would make sense that they offer a great list of add on features. They are able to instigate a billing system for no extra charge that is completely automated. That saves time, manpower, and accounting for the online business. This is also true of the billing manager which is run on autopilot. Being able to automatically run billing programs makes verification of orders and customer service easier, as well as automated billing for the online business for it is web hosting contract. The last couple of important add ons that an online business may need from a web hosting company such as HostGator is the availability of additional RAM, which the company charges $300 dollars for each GB. Another that is important for sites which are working within a network is the online company being able to get a block set of additional IP’s for $16 every month.

The HostGator Add-ons are mainly classified in four categories as the following:
1. General Accounts Functions
2. Shared Accounts Add-ons
3. Reseller Accounts Add-ons
4. Dedicated Server Add-ons

The details about these add ons are described below.

General Account Functions
General Accounts Functions include the following features:
1. Upgrade Account – Free, Upgrade the hosting package of the user.
2. Downgrade Account – $10, Downgrade the hosting package of the user.
3. Update Billing Information – Login to HostGator Billing.
4. Register / Transfer Domains – Register or transfer a domain’s registration to HostGator.
5. Merchant Account Providers – Information on various Merchant Accounts.
6. Free Domain Name Transfer – Transfer registration of domain of the user to HostGator.
7. Restore Account – $15, Restore the account of the user from one of the backups.
8. Terminate Account – Cancel the HostGator account of the user.

Upgrade Account
Upgrading Account includes free upgrade to the hosting package available. It should be noted that when upgrading the account from shared to reseller the HostGator will move the customer account as it is. To get an additional add-on domain moved into their cPanels there would be an additional fee per add-on domain. The Account can be converted from any plan to any other Hosting Plan by just providing the following details:
* The user’s Email
* Domain name
* Sites user name
* Sites password
* What is the current plan
* What is the new plan to be upgraded to

Downgrade Account
For downgrading the hosting plan, a nominal fee of $10 is charged from the customer and should make a note that he cannot use the downgrade form when changing from reseller to shared hosting, or when changing to or from a dedicated server. The customer is also advised to please make a note that the HostGator do not offer free content transfers for downgrades. The customer may downgrade anytime as there is no contract to keep the customer in their plan. The customer usually can opt from any the following three options for downgrading its web hosting account with HostGator:
1. Shared to Shared or Reseller to Reseller:   When the customer downgrade from a shared account to a shared account or from a reseller account to a reseller account, they may use the online form.
2. Reseller to Shared:   In this type Customer are advised not to use the online form. They instead should purchase the new shared account, move their data over, propagate their Name servers and cancel the old plan.
3. Dedicated to Any Type:   When the customer are downgrading from or to a dedicated server, they cannot use the downgrade form from HostGator website. Instead of this the customer should purchase the new server or plan, have the HostGator transfer team move the data over, propagate their Name servers and cancel the old plan.

Update Billing Information
For the billing information the customer need to Update Billing Information. In this the customer will have to login their account information like Email and Password fields and then the details can be updated from the account itself.

Register or Transfer Domains
This is used to Register or transfer a registration of domain to HostGator. Domain Name Pricing for the new domains are as follows:
* .COM for $15.00 US Dollars for a year
* .ORG for $15.00 US Dollars for a year
* .NET for $15.00 US Dollars for a year
* .BIZ for $19.95 US Dollars for a year
* .INFO for $19.95 US Dollars for a year
* .CC for $49.95 US Dollars for a year
* .TV for $59.95 US Dollars for a year
* .WS for $49.95 US Dollars for a year
* .NU for $49.95 US Dollars for a year
* .BZ for $49.95 US Dollars for a year
* .US for $19.95 US Dollars for a year

With each purchase of a new domain or transfer of a domain to HostGator, the customer is offered with a number of free services. In fact HostGator does not nickel and dime its customers. All of the value added services including Free Domain Name Control Panel, Free Domain Forwarding, Free Sub Domains, and Free Registrar Lock are included in the customer annual domain name fees and nothing extra is charged for them. These free services are briefly described as below:
* FREE Domain Name Control Panel – The Company simple and powerful control panel puts its client in charge, letting them manage their domain name whenever the customer wants, from one place.
* FREE Domain Forwarding – The Company offer to have multiple domain names or another name that is long or confusing. Redirect them to a single, more memorably named site.
* FREE Sub-Domains – Get the most out of the client domain name by hosting other sites on different sub-domains (called “host records). For example, the customer can have www.example.com as their main site, and have a different site at sales.example.com.
* FREE Registrar Lock – It avoid any transfer mistakes and the loss of the customer domain. If a domain name has “register lock” turned on, transfers will not be able to go through until they turn it off.

HostGator domain names are considered to be more reliable in the industry for many different reasons. Most companies offer customers one or two domain servers — one main server, and one for backup. When the user register its domain name with the HostGator, the customer domain name is backed by six servers distributed around the U.S. The result and the Superior connectivity and reliability of the Company act as a cause of peace of mind for all its customers.

Merchant Account Providers
Merchant Account Provider provides the Information on various Merchant Accounts. Top Merchant Account Providers are as follows:

1. Paymerica
It is a Complete Merchant Provider. This Provider start accepting credit card payments in just 24 hours with Paymerica’s e-Commerce Plan featuring the HostGator FREE Payment Gateway. The Company can match or beat any published rate or the company will give its user $500.00. The Paymerica provide the Setup for free of cost, Qualified for 2.19% + $0.30, Mid-Qualified 2.79% + $0.30, Non Qualified 3.35% + $0.30, Gateway Fee is FREE, Monthly Minimum is nil and the Statement Fee is $10.00. The main features are:
* First Month FREE
* Accept All Major Cards in 24 hours
* FREE Shopping Cart
* FREE Shopping Cart Integration Support
* 24/7 Customer / Technical Support

2. CDG Commerce
This is a Best Value & Service in the Industry. CDGcommerce offers Internet merchants a turnkey, easy-to-use solution for Internet merchant processing including the industry’s ONLY FREE Payment Gateway & FREE Verified by Visa/MasterCard SecureCode program along with the best customer service & technical support in the industry. The CDG Commerce provide the Setup for free of cost, Qualified for 2.25% + $0.30, Mid-Qualified N/A, Non Qualified 3.75% + $0.40, Gateway Fee is FREE, Monthly Minimum is nil and the Statement Fee is $10.00. The main features are:
* FREE Internet Payment Gateway
* No Per Gateway Transaction Fees
* FREE Cardholder Authentication
* INSTANT Gateway Activations

3. PayPal
The PayPal is a World Renown Merchant Provider Want to accept credit cards directly on the user website and get the fastest checkout available with PayPal. The CDG Commerce provide the Setup for free of cost, Qualified for 2.90% + $0.30, Mid-Qualified 2.50% + $0.30, Non Qualified 2.2% + $0.30, Gateway Fee is FREE, Monthly Minimum is nil and the Statement Fee is also Nil. The main Features are:
* ENABLE PayPal within their existing shopping cart
* ACCEPT credit card payments on the website
* ACCEPT phone, fax, mail and in-person payments

2CheckOut
This is the Worlds Trusted Merchant Account Alternative 2CO is an authorized reseller providing turnkey ecommerce solutions including 24-hour customer care, tech support, state of the art fraud protection, recurring billing, transactions in multiple currencies, affiliate tracking, and much more. The CDG Commerce provide the Setup for $49.00, Qualified for 5.5% + $0.45, Mid-Qualified Flat Rate, Non Qualified is Nil, Gateway Fee is also Nil, Monthly Minimum is nil and the Statement Fee is also Nil. The main Features are:-
* No Term Contracts
* 30 DAY Money Back Guarantee
* No Monthly Fees

Free Domain Name Transfer
These are used to Transfer registration of their domain to the Company. HostGator will transfer the primary domain name (.com, .net, .org) associated with a new account of the client upon sign up at no charge. It should be clear to make sure the client have completed the following process before submitting this domain transfer form.

Please understand that it is not necessary to transfer a domain name with the company to host the user website with HostGator. It is possible to leave the user domain registered elsewhere, but point it to the company using their Name servers. A majority of clients decide to transfer their domain registrations to HostGator for the better support. Also, if the domain is new, the user must wait 60 days until submitting this form, as brand new domains cannot be transferred. If the user still wishes to transfer the registration to them, please follow these guidelines:
1. Make sure the Who is information is up-to-date.
2. Make sure that user have access to the email address stated in the Who Is Information.
3. Update name servers to the HostGator name servers prior to initiating transfer.
4. Unlock the domain.
5. Retrieve the EPP Authorization key from the user current registrar.
6. Fill out the HostGator domain transfer form.
7. Please ensure that the domain is at least 60 days old.
8. This process can take up to 7 days, so the users are supposed to allow plenty of time for previous registrar to approve the transfer.

Restore Account
The users have to pay $15 to restore their account from one of the company backups. The Company Shared or Reseller backups run once every Sunday. The data that will be restored will be from the previous Sunday. The restore fee of $15 will be waived if the user provides his backup file. With this request the user needs to provide various information like its Email ID, its reseller account domain name, its reseller account user name, its reseller account password for authentication purpose, domain name of the site to restore, the user name to that site, and the password to that site. The user needs to approve the charge of $15as a processing fees for the request. The user also needs to mention what is required to be restored. It is expected to be specific with names of files, directories, databases, or if the user wants the entire account restored. If the user does not include this information HostGator will not be able to help the user and by the time the user responds to the request another backup might have run overwriting the saved files. This is why it is expected from the user to provide the complete information for a smooth service.

Terminate Account
Terminating Account include canceling the user HostGator account. A lot of information may be required to cancel the user account. The user should not assume that the account is canceled until the HostGator sends a confirmation stating that the account has been canceled. For this the user needs to provide various information like its primary e-mail, domain name, its cPanel or Plesk user name, its cPanel or Plesk password for authentication purpose, the reasons why the user wishes to cancel the account, the Plan to cancel. Apart from this the user needs to mention if it gives the HostGator the permission to terminate the selected plan as soon as the request is submitted. The user should be known that all data on the account will be terminated and unrecoverable after the submission of this cancellation request. If the user is upgrading the accounts, they should make sure that before the upgrade is completed, all of the files must be moved to the new account before submitting the request form. The user is also expected to mention based on its experience with HostGator to date, how likely the user is to recommend the HostGator company to a friend or colleague. The user needs to allow HostGator up to 72 hours to close the account after the termination request is submitted.

Shared Accounts Add-ons
Shared Account Add-ons would include:
1. Free Private SSL – Redeem the free Private SSL / Dedicated IP (Business Account Only) of the user.
2. Update Primary Domain – $5, Update the primary domain of the user on file with HostGator.
3. Purchase Domain Validated SSL Certificate – $50 per year, includes installation.
4. Purchase Company Validated Instant SSL Certificate – $150 per year, includes $10,000 warranty & Trust logo.
5. SSL Installation – $10, user can have the HostGator to install an SSL from elsewhere.
6. Site Builder – Free, sign up for the Site Builder account of the user.
7. Site Studio – Free, sign up for Site Studio account of the user.
8. Request ASP – Free, move to a Chilisoft ASP server.
9. Purchase Dedicated IP – $2 per month, purchase a dedicated IP address.
10. Transfer Account – HostGator will move up to one account from previous host of the user.
11. Generate CSR – user can have a certificated signing request generated.
12. SSH Activation Request – Enable SSH for account of the user.

Free Private SSL
Free Private SSL will redeem the free Private SSL or Dedicated IP for the Business Account. It should be noted that the free private SSL is only available to customers on the business plan. Along with the company free private SSL, the company provide user with the free dedicated IP address which is required when installing the user SSL. Installation will require an IP change. After installation, the user computer might show the site as down, as it will be remembering the old IP. Please keep in mind that this will go away in a few hours else it will affect anyone that has been to their site recently. The user needs to provide some information in order to redeem its free Private SSL. These information include the Email ID of the user its primary domain name, the Domain for the SSL to be installed on, its user name, and the password for authentication purpose.

Update Primary Domain
The HostGator charges a fee of $5 to update the primary domain with the company on file. It should be kept in mind that changing the domain name requires that the desired domain name is removed from the server. Please confirm the new primary domain name does not exist on the server as its own account, sub-domain, add-on domain or parked domain. If the user removes an add-on/sub domain through cPanel, the files for that domain will remain in the Document Root itself. Once the domain name change has taken place, the user can then move the files to the public_html directory. Please note that any SSL certificate on the old primary domain name will continue to only work for the old primary domain name. The user needs to provide some information in order to update its primary domain. These information include the Email ID of the user its primary domain name, its user name, and the password for authentication purpose. The user also needs to mention the domain it wants to be changed and the new domain it wants to be used. The user also needs to authorize the $5 onetime charge for updating the account.

Purchase Domain Validated SSL Certificate
The HostGator charges $50 per year for the purchasing of Domain name validation SSL Certificate which will include installation. It should be kept in mind that an SSL install requires an IP change, the user computer might show the site as down as it will be remembering the old IP. Please keep in mind that this will go away in a few hours else it will affect anyone that has been to it before. The User can also use email support for instructions on how to manually cause Windows to refresh its internal cache of DNS entries if the user would like to try to speed that up. It should also be noted that address and organization information needs to match the user WHOIS information for the domain for which he would like the SSL installed on.

Purchase Company Validated Instant SSL Certificate
The Purchase Company Validation Instant SSL Certificate includes $150 per year this also includes $10,000 warranty & Trust logo. It should be noted that the Address and organization information needs to match their WHOIS information for the domain for which they would like the Instant SSL install on. Additional documentation may be requested to validate their company or organization.

SSL Installation
The SSL Installation charges are $10, the user can have to install an SSL from elsewhere. Please note that a SSL install requires an IP change, the user computer might show the site as down as it will be remembering the old IP. Please keep in mind that this will go away in a few hours and will only affect the user. Please email support for instructions on how to manually cause Windows to refresh its internal cache of DNS entries if the user would like to try to speed that up. In order to install an SSL certificate the user have to purchase elsewhere the user will need him to fill out the following form to generate a CSR (Certificate Signing Request).

Once the user gets the CSR he can take it to his SSL issuer and have them re-issue the SSL so that it will work on their servers. Reply back with the new SSL and the HostGator will be able to install it for its customers. The Wild card and Multi Domain SSL installations will require additional admin fees dependent on the amount of domains configured. The email address of the salesforms@hostgator.com is a Wild card or Multi domain installation is required.

Site Builder
The Site Builder is free the user need to sign up for the Site Builder account. HostGator does not support the use of Site builder for add-on and sub domains, but it is possible, If the users want to use Site Builder for add on or sub domains, it must enter the correct FTP settings in the Administration Panel.

Creating a second Site:
1. The user need to Login to the Site builder account and look at the top for the Administer Panel icon.
2. In the left menu, click “Sites”. Then click the “Add New Site” icon.
3. Put whatever the user want for the site name. Then click the Publishing Settings tab.
4. Under “Host”, enter the user primary domain name or IP address of the server of the user. Under “Login”, type the user cPanel user name. Under “Password”, paste the user cPanel password. Under “Working directory”, add the folder name of the Add-on Domain’s Document Root. Under “Web site URL”, add the domain name to the new sub domain or add-on domain name (may require WWW).
5. Click the Verify Location button to test the settings, and click OK when done. He can now click the pencil icon to go back to the builder.

How to update an existing Site:
1. Login to the Site builder account and look at the top for the Administer Panel icon.
2. In the left menu, click “Sites”. Then look in the center for the user site name. Click that name.
3. Do not change anything, yet. Click the Publishing Settings tab. [screen shot]
4. Now, the user only needs to change two settings. Under “Working directory”, add the folder name of user Add-on Domain’s Document Root. Under “Web site URL”, change the domain name to the new sub domain or add-on domain name (may require WWW).

Site Studio
This is used for the free, sign up for their Site Studio account. Site Studio can only be used with the primary domain. This software is not available for add-on domains. With SiteStudio, the user need not to know anything about FTP, HTML, HTTP, or Designing. If the user can surf the Internet, it can build its own professional looking website. There are no downloads in fact. This allows the users to make sites on the fly while at home, school, or even at work. The user can save its changes the very moment it wishes to exit SiteStudio.

Following are some great features of SiteStudio offered to HostGator Customers:
* Simple to use: SiteStudio guides its users step by step, providing simple choices regarding color, style and images. There is no software to download and no code to learn. In addition, there is no need to mess around with programs such as FTP.
* Content and Design Separation: The content of the website is stored separately from the layout. This way, the users can completely change the look and feel of their website in six clicks of the mouse, without ever having to retype any information.
* Complete control over color schemes: SiteStudio includes a number of built in color combinations that look great with any layout. But if the users want to add a little originality to their site, all the colors can be changed, either by using a point-and-click color picker, or, for even more control, typing in the color as a hex number.
* Layout templates: The layout of the site is controlled by layout templates. These are created in HTML enhanced by a few additional tags for generating images. A number of layouts are included with SiteStudio.
* On-the-fly Image generation: SiteStudio dynamically generates the images it needs for each web site design, so each time the user decides to change the color combination for a page, the layout, or just a button caption, the necessary image is automatically created.
* User-uploaded images: The users would be able to transfer images to their hosting accounts without ever having to leave their browser. These images can be incorporated into page content or even page design. The users can create an online photo album, or insert a personal picture to make it a seamless part of the page logo.
* Simple point-and-click interface: From making a simple page describing the user, to creating multiple catalogs and integration with Amazon Associate Program, SiteStudio will let all its users to create just about any kind of page they want.
* Variety of pages: SiteStudio can be used to make many different pages. Be it to create an online resume, or build a personal photo album. Everything is done in a simple step by step process that is easy to learn and to follow.
* One-click publishing: The website of the user is published with one easy click. But even after publishing, the user can go back and change it as much as it like. Clicking the publish button again will instantly make all the changes made be reflected on the “live” version of the site.
* Persistence: All the user information is saved the moment it is entered. If the user decides to log out, it can come back and continue building its web site from the very point where it left off.
* Complete control over the website: With the use of basic and default provided settings of SiteStudio, the user can make unique and attractive web sites. However for the advanced user, SiteStudio provides a way to change just about every color, every font, every button caption on the site.

Request ASP
Request ASP allows free of cost move to a Chilisoft ASP server. The user must realize that this is Linux Chilisoft ASP and will not work with Microsoft Access or MSSQL databases or with any ASP.NET programs. If the user still wish to continue it can go ahead to take the add-on service of HostGator ASP by submitting the Request ASP Form with various details including Email ID of the user, its Primary Domain Name, its User name, Authentication Password etc.

Purchase Dedicated IP
The Purchase Dedicated will be charged $2 per month on the purchase a dedicated IP address. The user can only have 1 dedicated IP address per shared account. The dedicated IP address must be assigned to the user entire cPanel. The primary domain and all add-on domains and sub domains will use the same IP address. The User cannot purchase a dedicated IP for only an add-on domain. Hatchling accounts are not eligible for a dedicated IP. To get the add on service of Dedicated IP, the user needs to provide various information in the request form including its primary Email ID, its primary domain name, its user name, and password for authentication purpose. The user also needs to authorize the $2 monthly IP charge to get the service.

Transfer Account
The HostGator will move up to one account from the user previous host for him. Neither free nor paid transfer services carry any guarantees. The Company will move the primary domain of the shared hosting account free of charge within 30 days of signup even if service has not been used. Additional domains or sub domains are not included in the free transfer service. The majority of transfers are completed in less than 24 hours, however, due to the nature of some transfers and depending on how many are currently in the queue, it could take up to 72 hours or more before everything is completed.

If transferring from a cpanel host, it is required to have the same amount of free disk space as used disk space. This is required so that full cpanel backups can be generated without errors. If this is not possible, the company recommends asking the user old host to generate a full cpanel backup for the account and placing this in the user home directory. If the user have databases to be moved, the user must specifically inform them where and how to access them in the instructions below. The User should not cancel the old hosting account until the user have changed DNS and thoroughly inspected their site to ensure everything was transferred properly. The Company will assist its user in transferring the files for the primary domain on the user account. If the user requires add-on domains to be transferred, email at transfers@hostgator.com for a custom quote. The Company do not offer free content transfers for downgrades.

Generate CSR
CSR stands for Certificate Signing Request. Generated CSR is in fact a certificated signing request submission to HostGator in response of which the HostGator would provide a digital certificate to the web application of the user with a security sign. The address and organization information needs to match the user WHOIS information for the domain for which the user would like the SSL installed on.

SSH Activation Request
The SSH Activation Request enable SSH for the user account. The user needs to fill the various details for the SSL Activation that include its Email ID, its Primary domain name, its login Username, and the Password for authentication purpose.

Reseller Server Add-ons
The reseller Server Add On services at the HostGator would include the following:
1. Web Hosting Book – Free eBook guide for web hosts.
2. WHMCS Billing System – Free, WHM: Complete Solution.
3. WHMAP Billing System – Free, WHM: AutoPilot.
4. Update Primary Domain – $5, Update the primary domain of the user on file with HostGator.
5. Purchase Domain Validated SSL Certificate – $50 per year, includes installation.
6. Purchase Company Validated Instant SSL Certificate – $150 per year, includes $10,000 warranty & Trust logo.
7. SSL Installation – $10, Have the HostGator install an SSL from elsewhere.
8. eNom Account – Free, resell domains.
9. Site Builder – Free, sign up for the Site Builder account of the user.
10. Site Studio – Free, sign up for Site Studio account of the user.
11. Request ASP – $5 per site, per month. Move to a Chilisoft ASP enabled server.
12. Purchase Dedicated IP – $2 per month, purchase a dedicated IP address.
13. Transfer Account – The HostGator will move up to 30 accounts from previous host of the user.
14. Generate CSR – User can have a certificated signing request generated.
15. SSH Activation Request – Free for primary domain, $10 per sub-account.

Web Hosting Book
Reseller Hosting at HostGator includes a FREE copy of the Web Hosting Business Book in PDF Format that otherwise costs a $47 value. If the customer do not have a HostGator reseller account, it can order a reseller hosting package to get a FREE copy of web hosting book. This book covers many concepts of setting up and maintaining a successful web hosting business of the user and is in fact highly recommended.

WHMCS Billing System
WHMCS is the Web Host Manager Complete Solution which is the NEW complete client management solution for online Businesses. The user gets many facilities in this solution that includes Automated Recurring Billing, Automated Account Creation, Suspension & Termination, Integrated Client Support Center including Support Tickets and Knowledge Base, Payment Tracking and Statistical Reports, Multi-Language Support for Control Panel and Email, and Customizable Control Panel using Templates. The HostGator customers are entitled to a free WHMCS license. To obtain their free license, they need to enter their domain in a form with some other information about their account. WHMCS has all of the same features of WHMAP, but the difference is that WHMCS is newer and most people find it has more solutions to their billing management needs.

WHMAP Billing System
WHMAP stands for Web Host Manager Autopilot, which is a billing system that was built specifically for the web hosting industry. It allows for easy management of the clients, automatic billing, automatic account creation, and much more. The Web Host Manager Auto Pilot costs for $19.95 for a month, and HostGator includes it free on every reseller plan. Its major features include Automatic Account Creation in WHM, Suspend or Unsuspended Delete account in WHM, Automatic Reseller Setup & Creation in WHM, Import Domains from WHM to AutoPilot, Automatic Server Rotation, Automatic Unique IP Assignment, Server Stats (% full, accounts on server), View active server status (load, apache etc.), Supported Gateways, PayPal Subscriptions (www.paypal.com), Pay Systems TPP-Pro (www.paysystems.com), WorldPay FuturePay (www.worldpay.com), and Authorize.net (www.authorize.net). The Authorization.net although requires SSL (https://) for its functioning. WHMAP also provides the facility of Built in Help Desk. If the clients have any questions or problems they are able to open up a support ticket from within the built in help desk.

The license for autopilot is free as long as the user remains a customer of HostGator. When the user fills out the form, the HostGator will send it an email with the license key and a link to download the software. If the user have a difficult time installing the program, HostGator can install it for a fee of $25. If the user would like the HostGator to install it for ease, they need to reply back to the email ticket with the license key information stating to agree to the $25 charge. The user is also required to provide the directory it would like this installed in.

Update Primary Domain
If the user removes an add on or a sub domain through cPanel, the files for that domain will remain in the Document Root. Once the domain name change has taken place, the user can then move the files to the public_html directory. The form for updating the primary domain in fact does not register a new domain name for the user. The user must register the new name first, then the HostGator team will simply change the primary domain name associated with the hosting account of the user. The user should note that any SSL certificate on the old primary domain name will continue to only work for the old primary domain name. The user needs to provide some information in the Primary Domain Update Form including its Email ID, primary domain name, account user name, authentication password, the domain the user wants to be changed, and the new domain name the user wants to use. Apart from this, the user also needs to authorize the $5 onetime charge for this service.

An SSL install requires an IP change, the computer of the user might show the site as down as it will be remembering the old IP. The users should keep in mind that this will go away in a few hours and will affect anyone that has been to it before. Please email support for instructions on how to manually cause Windows to refresh its internal cache of DNS entries if the user would like to try to speed that up. Also, the address and organization information needs to match the WHOIS information of the user for the domain for which the user would like the SSL installed on.

The user needs to make sure that all the information other than its reseller user or pass or the e-mail is the information for whoever owns the domain that the SSL is being purchased for and this usually means the information of the clients of the user.

eNom Account
eNom accounts come free with any reseller or dedicated plan. It allows the resellers of HostGator to buy domain names for $9.45 per year, and works with WHMCS or WHM Autopilot.

The HostGator domain name for reseller account is offered via enom domain registrar. The customers of the reseller account holder with HostGator can now purchase or order domain name directly from the reseller account holder, and the reseller account holder can make another profit from selling the domain name.

Enom domain prices with HostGator are as following:
.com – $9.45/yr
.net – $9.45/yr
.org – $9.45/yr

The customers of the reseller accounts of HostGator have access to the eNom reseller tools and sub account structure i.e. eNom API and Registry Rocket.

Dedicated Server Add-ons
The dedicated Server Add Ons does include the following:
1. MSSQL Server Upgrade –– Windows Dedicated Servers ONLY.
2. Smarter Tools Upgrade –– Windows Dedicated Servers ONLY.
3. WHMCS Billing System –– Free, WHM: Complete Solution.
4. WHMAP Billing System –– Free, WHM: AutoPilot.
5. Additional RAM –– $25 per GB per month.
6. Additional Hard Drive –– $20 for 250GB monthly.
7. Purchase Domain Validated SSL Certificate –– $50 per year, includes installation.
8. Purchase Company Validated Instant SSL Certificate –– $150 per year, includes $10,000 warranty & Trust logo.
9. eNom Account –– Free, resell domains.
10. rvSkin –– $60 per year, includes installation
11. Site Builder –– Free, sign up for your Site Builder account.
12. Site Studio –– Free, sign up for your Site Studio account.
13. MS Expression Web –– Free, Windows customers only.
14. Purchase Dedicated IP –– $16 per month for 8 dedicated IPs.
15. Transfer Account –– HostGator team will move all accounts from the previous host of the customer.
16. Reboot Request –– Have the HostGator representative physically reboot the server for its customers.

MSSQL Server Upgrade
The MSSQL Server Upgrade is used for the Windows Dedicated Servers only. Microsoft SQL Server Upgrade Request Form consists of the various fields including Email ID, Primary IP Address, Root Password, and SQL Server. The SQL Server Consists of the following options available:
* MS SQL Server 2008 –– Web Edition | $25.00 per processor per month
* MS SQL Server 2008 –– Work group Edition | $75.00 per processor per month
* MS SQL Server 2005 –– Work group Edition | $75.00 per processor per month
* MS SQL Server 2005 –– Standard Edition | $279.00 per processor per month
* MS SQL Server 2008 –– Standard Edition | $279.00 per processor per month
* MS SQL Server 2005 –– Enterprise Edition | $950.00 per processor per month
* MS SQL Server 2008 –– Enterprise Edition | $950.00 per processor per month

Smarter Tools Upgrade
Smarter Tool Upgrade includes Windows Dedicated Servers only. There is a form available for the user in which the user information is taken from him so that he can be upgraded. The form consists of various fields including Email Address, Primary IP Address, Root Password, and Current License Key etc.

WHMAP Billing System
WHMAP stands for Web Host Manager Autopilot, which is a billing system that was built specifically for the web hosting industry. It allows for easy management of the clients, automatic billing, automatic account creation, and much more. The Web Host Manager Auto Pilot costs for $19.95 for a month, and HostGator includes it free on every reseller plan. Its major features include Automatic Account Creation in WHM, Suspend or Unsuspendor Delete account in WHM, Automatic Reseller Setup & Creation in WHM, Import Domains from WHM to AutoPilot, Automatic Server Rotation, Automatic Unique IP Assignment, Server Stats (% full, accounts on server), View active server status (load, apache etc.), Supported Gateways, PayPal Subscriptions (www.paypal.com), PaySystems TPP-Pro (www.paysystems.com), WorldPay FuturePay (www.worldpay.com), and Authorize.net (www.authorize.net). The Authorization.net although requires SSL (https://) for its functioning. WHMAP also provides the facility of Built in Help Desk. If the clients have any questions or problems they are able to open up a support ticket from within the built in help desk.

Additional RAM
The user can request for Additional RAM in its server to enhance the system performance. The additional RAM would be charged at the rate of $25 per GB for a month. The Additional RAM request form asks for some basic details of the customer including its Email ID, Primary IP Address, Root Password, and How much memory does the user want to add to its server.

Additional Hard Drive
The user can request for Additional hard drive in its server to enhance the system storage capacity. The additional had drive would be charged at the rate of $20 per 250 GB for a month. The Additional storage space request form asks for some basic details of the customer including its Email ID, Primary IP Address, Root Password, and how much hard drive size does the user want to add to its server.

eNom Account
eNom accounts come free with any reseller or dedicated plan. It allows the resellers of HostGator to buy domain names for $9.45 per year, and works with WHMCS or WHM Autopilot.

Enom domain prices with HostGator are as follows:
.com – $9.45/yr
.net – $9.45/yr
.org – $9.45/yr

The customers of the reseller accounts of HostGator have access to the eNom reseller tools and sub account structure i.e. eNom API and Registry Rocket.

rvSkin
The customers get to have RVSkin for free for reseller plans. Otherwise the rvSkin add on feature does cost $60 per year which also includes license and installation charges. The request form asks for some details from the customer that includes the Email ID of the customer, its Primary Domain name, and the Root Password.

Site Studio
This is used for the free, sign up for their Site Studio account. Site Studio can only be used with the primary domain. This software is not available for add-on domains. With SiteStudio, the user needs not to know anything about FTP, HTML, HTTP, or Designing. If the user can surf the Internet, it can build its own professional looking website. There are no downloads in fact. This allows the users to make sites on the fly while at home, school, or even at work. The user can save its changes the very moment it wishes to exit SiteStudio.

MS Expression Web
For professional web developers, HostGator offers free of cost add on facility in the reseller account of the users to use the professional web editor tool like Dreamweaver and Microsoft Expression Web software to create website. This offer is only for current customers with any type of Windows Dedicated Server plan. The request form needs to get the basic details from the requester including its Email ID, Primary domain name, its User name, and the login Password.

Reboot Request
If the user wants to reboot its server the company representative will visit the place personally and the server can be rebooted for the user. The user needs to submit a request form for this that contains some information such as the Email ID of the user, its Server IP Address or the Host name, Root Password for authentication, and Special Instructions (Optional) if any.

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